AMS Technical Leader

The role

• Ensure operational stability and continuity for enterprise systems
• Maintain SLA compliance and operational performance
• Lead incident coordination and production support operations
• Support enhancement implementation and deployment activities
• Provide technical leadership for AMS operational teams
• Collaborate with Singapore stakeholders and offshore teams
• Drive operational governance and service improvement

What you'll do

• Lead daily AMS operational support activities
• Coordinate L2/L3 incident investigation and troubleshooting
• Handle technical escalations and critical incidents
• Support enhancement, deployment, and release activities
• Monitor ticket queues, SLAs, and operational priorities
• Manage ServiceNow tickets and operational workflows
• Conduct root cause analysis for operational issues
• Coordinate with infrastructure, security, and integration teams
• Ensure service continuity and operational stability
• Mentor support engineers and enhancement team members
• Maintain operational documentation and SOPs
• Support governance reporting and operational reviews
• Participate in standby support when required

What you bring

6–10 years of experience in enterprise application support or AMS operations Experience supporting production enterprise systems Strong L2/L3 troubleshooting and incident management experience Experience with enhancement implementation and deployment support Familiarity with ServiceNow, Jira, or similar ticketing systems Experience supporting cloud-hosted or enterprise web applications Knowledge of SQL/database troubleshooting Experience with APIs, integrations, batch jobs, and scheduler operations Strong communication and stakeholder management skills Ability to work with Singapore-based teams and stakeholders Good written and spoken English communication Preferred qualifications include experience in enterprise AMS leadership, banking or public-sector projects, ITIL or operational support processes, mission-critical operational environments, offshore delivery coordination, DR/ITDR or operational recovery activities, and security remediation support.

What you get

• Opportunity to work on enterprise-grade regional projects
• Exposure to Singapore enterprise operational environments
• Long-term leadership and operational support career path
• Career growth in AMS and operational governance
• Collaborative and engineering-focused working culture
• Direct collaboration with Singapore stakeholders and enterprise clients